Every release, on the record.

This update adds semantic topic analytics, response feedback reporting, and a workspace-level analytics hub so teams can see what customers ask, how answers perform, and where knowledge gaps remain.

What's New

• Topic Insights: Automatically cluster visitor questions into topics with frequency, momentum, and activity trends.
• Topics Page: Browse, filter, search, and manage topics across agents from a dedicated workspace analytics view.
• Knowledge Gap Recommendations: See prioritized topics that need better coverage and track recommendation status.
• Response Feedback Analytics: Review positive and negative feedback trends, common reasons, and linked conversations.
• Workspace Analytics Hub: Open Analytics from the sidebar with an agent selector instead of only from individual agent settings.
• Message Sources: Inspect and download the knowledge sources referenced in AI responses inside a conversation.
• Contact & Form Exports: Export contacts and form submissions as CSV by scope, filter, or selection.
• Knowledge Base Recrawl Schedules: Schedule automatic recrawls for URL-based knowledge sources.
• Widget Allowed Origins: Restrict which domains and paths can load your widget.

Widget v1.3.0

• Origin-based embedding restrictions with clearer validation errors.
• Improved chat reliability and tool-action handling.
• Better error handling and conversation persistence.
• General interface and interaction improvements.

Improvements

• Faster, clearer in-conversation message search with better match highlighting.
• Expanded product documentation with workspace, insights, and conversation guides.
• Updated privacy policy and terms of use.
• General interface, accessibility, dependency, and performance improvements.

This update introduces a redesigned workspace dashboard that brings conversations, team workload, resolution performance, and customer activity into one clear operational view.

What's New

• Workspace Overview: See open, pending, unassigned, and recently resolved conversations at a glance.
• Priority Inbox: Quickly find unread, unassigned, and longest-waiting conversations that need attention.
• Quick Assignment: Assign priority conversations to workspace members directly from the dashboard.
• Team Workload: Understand how open and pending conversations are distributed across the team and review recent resolutions.
• Resolution Performance: Track median resolution time, resolution rate, and resolved conversations across the last seven days with previous-period comparisons.
• Customer Activity: Monitor new contacts, form submissions, and submissions awaiting review.

Improvements

• Responsive dashboard layouts for mobile, tablet, and desktop.
• Cleaner conversation previews with consistent markdown removal and truncation.
• More reliable assignment and conversation-status tracking without unnecessarily reordering conversations.
• Workspace-specific cache refreshes after conversation assignments and workflow changes.
• Consistent loading and error states across the dashboard.
• Consolidated account, usage, and billing controls into a responsive Settings dialog.
• Simplified account navigation with workspace details, plan usage, and direct subscription management.

OpenSpeechAI now supports collaborative workspaces and provides a more complete view of every customer conversation.

What's New

• Team Workspaces: Invite teammates and collaborate within a shared workspace.
• Workspace Roles: Owners can control access while invited teammates focus on permitted areas.
• Conversation Management: Mark conversations as read or unread, assign teammates, update status, archive conversations, and add internal notes.
• Customer Context: See the captured lead and associated form submissions directly inside the conversation.
• Recent Conversations: Quickly review other conversations from the same visitor.
• AI Conversation Summaries: Generate concise summaries using the workspace's plan entitlement.
• Improved Form Submissions: Form responses are now connected to the originating visitor session and conversation.

Widget v1.2.0

• More reliable conversation and visitor-session tracking.
• Improved lead capture and form-submission linking.
• Safer feedback and tool-action handling.
• Better error handling and conversation persistence.
• General interface and interaction improvements.

Improvements

• Faster and safer workspace switching with proper cache refreshes.
• More reliable message-credit accounting during concurrent conversations.
• Improved URL and sitemap ingestion with duplicate prevention and safer URL validation.
• Stronger workspace isolation, authentication, billing permissions, and API security.
• General interface, accessibility, dependency, and performance improvements.

This update adds agent filtering to conversations, export capabilities, and better agent context.

What's New

• Filter by Agent: New dropdown in the conversations sidebar to filter conversations by agent. The filter persists across All, Unread, and Archived tabs.
• Agent Color Customization: Choose from 13 colors when creating or editing an agent. Agents display as colored circles with their initial throughout the app.
• Export Conversations: Download conversation transcripts as text (.txt) or PDF (.pdf) from the More menu in the conversation detail header
• Agent Name Display: Conversations now show the agent name as a subtitle below the user name, so you always know which agent handled the conversation
• Message Feedback Display: Assistant messages now show thumbs up/thumbs down icons when users have provided feedback. Click on negative feedback to see the reason and comments.
• Delete Conversations: You can now delete conversations directly from the conversation detail page via the More menu. Includes a confirmation dialog to prevent accidental deletions.

Improvements

• Cleaner Channel Names: Simplified channel display names (e.g., "WhatsApp" instead of "Twilio WhatsApp")
• API Performance: Faster conversation loading with optimized database queries
• Better Transcript Formatting: Exported transcripts include conversation metadata, timestamps, and properly formatted tool outputs (products, videos, forms)
• PDF Export: Professional PDF layout with headers, colored message roles, automatic page breaks, and export footer
• Consistent Destructive Styling: Delete actions across dropdown menus and context menus now use the proper destructive variant for consistent hover/focus states and dark mode support
• Auto-Navigation After Delete: After deleting a conversation, you're automatically navigated to the next conversation (or back to the conversations list if none remain)

This update adds new analytics charts to help you understand conversation patterns and user engagement.

What's New

• Peak Hours Heatmap: New scatter chart showing conversation activity by hour of day and day of week. Identify your busiest times at a glance with color-coded intensity.
• Day of Week Distribution: Radar chart displaying conversation volume across all 7 days of the week. See which days drive the most engagement.
• Conversation Length Distribution: Bar chart showing how conversations are distributed across message count buckets (1-2, 3-5, 6-10, 11-20, 21+ messages). Understand how long users typically engage.

Improvements

• Preview Tab Background: The flickering grid animation now extends to fill the full viewport on larger screens
• Faster Charts: Improved responsiveness across all analytics charts
• Time Filters: All new charts support 7, 14, and 30 day time ranges

This update brings visual refinements to the conversations experience with improved styling, better navigation, and new features.

What's New

• Right-Click Context Menu: Access conversation actions quickly by right-clicking on any conversation item
• Mark as Read/Unread: Toggle read status directly from the menu to mark conversations for follow-up
• Copy ID: Copy conversation ID to clipboard for debugging and support
• Open in New Tab: Open any conversation in a new browser tab
• Archive Button in Detail Header: Archive or unarchive conversations directly from the detail page with a single click (desktop only)
• Auto-Navigate After Archive: When you archive a conversation, automatically navigate to the next conversation in the list
• Selected Conversation Highlight: Active conversation now shows a visual indicator in the sidebar so you always know which one you're viewing

Improvements

• Cleaner Conversation List: Compact single-line previews with better spacing and alignment
• Better Visual Hierarchy: Improved contrast between headers, message areas, and interactive elements
• Smoother Animations: Refined transitions when opening and closing the sidebar

This update adds markdown table support to the chat widget with copy and download functionality.

What's New

• Markdown Tables: AI can now respond with formatted tables for comparisons, specifications, and structured data
• Download CSV: Export any table as a CSV file with one click
• Copy to Clipboard: Copy table data in tab-separated format for easy pasting into spreadsheets

Improvements

• Fixed horizontal scrolling for tables on mobile and tablet devices
• Fixed textarea scrolling with hidden scrollbar for cleaner input experience
• Added table support to conversation preview in dashboard

Widget v1.1.7

• Added markdown table support with copy and download functionality
• Fixed Select dropdown causing host page layout shift and scrollbar removal
• Prevented widget components from interfering with host page scroll behavior
• Fixed scroll-to-bottom button overlapping with input area
• Added gradient fade above input for smoother visual transition

This update brings improved documentation and UI enhancements.

What's New

• Form Extension Documentation: Added comprehensive documentation for the Form Extension feature, including how to create forms, manage submissions, and best practices
• Quick Access to Docs: Added a Documentation section to the command menu (⌘K) for quick access to guides and documentation

Improvements

• Minor UI improvements across the dashboard
• Bug fixes and performance enhancements

This update brings new ways to visualize where your leads are coming from.

What's New

• Interactive World Map: See your leads on a beautiful, interactive map with zoom and pan controls
• Country Chart: View lead distribution by country in a clear bar chart
• City Chart: Drill down to see which cities your leads are coming from
• Dark/Light Theme Support: All charts automatically adapt to your preferred theme
• Hover Tooltips: Hover over any country on the map to see the exact lead count

This update brings enhanced analytics controls and plan-based feature gating.

What's New

• Leads Overtime Time Selector: Choose between 7, 14, or 30 days to view your widget captured leads trend
• Data Labels on Charts: Lead counts now display directly on chart data points for easier reading
• Analytics Tab for Pro Plans: Analytics tab is now available for Pro, Business, and Enterprise plans

Improvements

• Dark Mode Consistency: Fixed card background colors to match across all dashboard components
• Chart Styling: Unified card styling with consistent shadows and borders across analytics charts

This update introduces a new Analytics tab for agents, giving you insights into your agent's performance.

What's New

• Agent Analytics Tab: View key metrics for each agent including total conversations, leads, conversion rate, average messages per conversation, and form submissions
• Conversations & Leads Chart: Interactive area chart showing conversation and lead trends over time with selectable time ranges (7, 14, or 30 days)
• Responsive Stats Cards: Smart grid layout that adapts based on sidebar state for optimal viewing on all screen sizes

Improvements

• Mobile Tab Navigation: Agent detail tabs now use a dropdown on mobile for better usability
• Enabled Forms Layout: Fixed layout overflow on mobile devices
• Sticky Tabs: Agent detail header and tabs stay fixed while scrolling content

Security

• React & Next.js Security Update: Updated to React 19.2.3 and Next.js 16.0.10 to address critical vulnerabilities:
  • CVE-2025-55182 (React) / CVE-2025-66478 (Next.js): Remote Code Execution in React Server Components (CVSS 10.0)
  • CVE-2025-55184 / CVE-2025-67779: Denial of Service (CVSS 7.5)
  • CVE-2025-55183: Source Code Exposure (CVSS 5.3)

This update brings a cleaner dashboard experience with improved navigation and search.

What's New

• Improved Command Menu: Redesigned the command menu (⌘K) with cleaner navigation and better keyboard support
• Quick Search in Sidebar: Added a search input to the dashboard sidebar for faster access to the command menu
• Dashboard Cleanup: Refined sidebar styling with improved visual hierarchy and subtle hover states
• Widget Sound Notification: Added notification sound when AI responds while the widget is minimized

This update introduces the Form Submissions page to help you manage and review form responses.

What's New

• Form Submissions: View and manage all form responses collected from your chat widget in one place
• Status Management: Mark submissions as new, reviewed, or archived to track your workflow
• Search & Filters: Quickly find submissions by searching or filtering by status and agent
• Extensions Support: Agents can now use extensions to display interactive components like forms to collect structured information from users
• Conversation Timeout: Conversations automatically become inactive after 24 hours, encouraging users to start fresh chats for new inquiries
• Instant Lead Capture: Leads are now captured immediately when users complete the onboarding form
• Accurate Lead Data: Fixed an issue where user's name could be accidentally overwritten during conversation

This update focuses on improving the mobile experience with better layouts, navigation, and various bug fixes.

What's New

• Mobile Layout Improvements: Consistent padding and spacing across all app pages for a cleaner mobile experience
• Mobile Navigation: Added back buttons to agent and conversation detail views for easier navigation
• Agent List Fix: Fixed issue where agents were incorrectly auto-selected on mobile
• Widget Tab Alignment: Labels now properly left-align on mobile in the widget configuration
• Knowledge Base Mobile Layout: Improved URL section layout with full-width buttons on mobile
• Conversation Messages: Fixed message overflow and improved spacing on mobile devices
• Documentation Site: Full docs with guides for agent configuration, knowledge base, widget customization, security, and integrations
• Widget Animations: Smooth motion animations and floating suggestion chips for a polished chat experience
• Keyboard Shortcut Fix: Fixed Cmd+K conflicts between docs search and app navigation

We're excited to announce v0.10.0, a complete platform relaunch focused on delivering intelligent AI chat experiences for your website.

What's New

• AI Chat Widget: Deploy a smart chatbot on your website in minutes
• Knowledge Base Training: Train your bot on PDFs, text files, and website content with advanced semantic search
• Intelligent Lead Capture: Automatically collect visitor details during natural conversations
• Conversation Management: Access and review all chat interactions from a centralized dashboard
• Brand Customization: Match your brand with customizable colors, positioning, and messaging
• Flexible Pricing: Plans starting at $39/month, with 500 free messages included